Terms & Conditions
Effective Date: July 22, 2026
Welcome to Pattoo Castle. These Terms and Conditions apply to your use of https://pattoocastle.com/, your enquiries, and any booking or stay at Pattoo Castle.
By using our website, submitting an enquiry, or making a reservation, you agree to these Terms and Conditions.
About Pattoo Castle
Pattoo Castle is a luxury villa rental property located in Negril, Jamaica. The villa offers private accommodation for couples, families, groups, weddings, and events, subject to availability and booking approval.
Bookings and Enquiries
Submitting an enquiry through the website does not guarantee a reservation. A booking is only confirmed when Pattoo Castle has accepted the reservation and any required deposit or payment has been received.
Guests are responsible for ensuring that all booking details, including dates, number of guests, event details, and contact information, are accurate.
Payment Terms
A one-night deposit is required to secure a reservation.
Full payment is required 47 days before arrival. If payment is not received by the required date, Pattoo Castle reserves the right to cancel the reservation.
Additional charges may apply for optional services, special events, chef services, transportation, extended stays, damages, or other guest-requested services.
Cancellation Policy
Cancellation terms are based on the scheduled arrival date:
Cancellations made 46 days or more before arrival: deposit may be refunded.
Cancellations made 45 to 30 days before arrival: the initial deposit is non-refundable.
Cancellations made 29 to 15 days before arrival: 50% of the booking price is non-refundable.
Cancellations made 14 days or fewer before arrival: 100% of the booking price is non-refundable.
Refunds, if applicable, may be subject to payment processing times and third-party platform policies.
Travel Insurance
We strongly recommend that guests purchase travel insurance. Pattoo Castle is not responsible for losses caused by weather events, flight delays, travel disruptions, illness, personal emergencies, or other circumstances outside our control.
If guests are required to extend their stay because of flight delays or travel disruption, extended nights may be charged at a distressed traveler nightly rate, payable before departure.
Guest Responsibilities
Guests agree to:
Treat the villa, furnishings, staff, and surrounding property with care and respect
Follow all house rules and safety instructions
Use the property only for lawful purposes
Supervise children and members of their group
Report damage, maintenance issues, or safety concerns promptly
Avoid behavior that may disturb neighbors, staff, or other guests
Guests may be responsible for damage, loss, excessive cleaning, or costs caused by themselves or members of their group.
Events and Weddings
Weddings, group events, parties, and special gatherings must be approved in advance by Pattoo Castle. Additional fees, staffing, rules, deposits, or vendor requirements may apply.
Pattoo Castle reserves the right to decline or cancel unauthorized events.
Check-In and Check-Out
Check-in and check-out times will be confirmed as part of the booking details. Early check-in or late check-out may be available only with prior approval and may be subject to additional charges.
Staff and Services
The villa may include staff support as described at the time of booking. Additional services, including chef services, tours, transportation, or special event support, may be available for an additional fee and subject to availability.
Website Content
We aim to keep website information accurate and up to date. However, descriptions, pricing, availability, features, and policies may change without notice. Photos and descriptions are provided for general information and may not reflect every current detail of the property.
Third-Party Platforms
If you book through a third-party platform, such as Airbnb, VRBO, Booking.com, or another service, that platform’s terms, payment rules, cancellation rules, and privacy policy may also apply.
Limitation of Liability
To the fullest extent permitted by law, Pattoo Castle is not liable for indirect, incidental, or consequential losses, including travel costs, lost bookings, missed flights, personal inconvenience, or losses caused by events outside our reasonable control.
Nothing in these Terms limits liability where it cannot legally be limited.
Right to Refuse or Cancel
Pattoo Castle reserves the right to refuse, cancel, or terminate a booking if guests provide false information, fail to make payment, violate these Terms, damage the property, create a safety concern, or engage in unlawful or inappropriate conduct.
Governing Law
These Terms and Conditions are governed by the laws of Jamaica. Any disputes shall be handled in accordance with applicable Jamaican law.
Contact Us
For questions about these Terms and Conditions, please contact:
Pattoo Castle PO Box 2990, One Love Drive, West End Road, Westmoreland, Negril, Jamaica Phone: +1 (876) 383-9738 Email: info@pattoocastle.com